Customer Support

The following information is here to help answer any of your questions. Make sure you also have a look at our FAQ page. If there’s something more specific you’d like to know just contact us.

Worldwide Shipping & Delivery

With customers all around the world, we make it easy to shop with low international shipping rates and prices converted to your currency.

We deliver with the shipping company that can assure the fastest and most secure shipping service on the moment of your order. If no one is home for delivery, local postal guidelines apply.

While all orders are shipped within 48 hours, we can’t directly control the delivery times beyond our end. As a general rule, assume delivery will take the following:

  • Europe: 2-5 business days
  • United States: 2-4 business days
  • Canada: 7-10 business days
  • Australia & New Zealand: 5-15 business days

For deliveries outside these areas, delivery can take up to 30 business days. If you live in the middle of nowhere, please allow some extra time.

On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure.

Example rates to ship one Garzini Essenziale wallet can be found in the table. Orders above 70,00 EUR have FREE Shipping!

Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Destination Shipping cost
USA
5,99 EUR
Australia
19,99 EUR
New Zealand
19,99 EUR
Canada
11,99 EUR
UK
9,99 EUR
Germany
7,99 EUR
Belgium
3,99 EUR
Netherlands
4,99 EUR
Italy
13,99 EUR
France
8,99 EUR
Spain
13,99 EUR
Rest of Europe
19,99 EUR
Switzerland
17,99 EUR
Example rates to ship one Garzini Essenziale wallet

Returns & Exchanges

You can return your product within 30 days to receive a full refund of the value of your product. All items must be returned in original condition and in the original Garzini packaging.

If you would like to return or exchange your product, please contact our support team on support@garzini.com.

Warranty

Our products are covered for a period of TWO (2) years from the date of the original online purchase by the original end-user purchaser, when used under normal conditions and for the purpose intended. If a defect is found in the materials and workmanship within the warranty time period, we will exchange the product at no charge to you, provided the defective product is sent back to us for assessment.

This warranty doesn't apply if damage is caused by unreasonable use or neglect, or if you just change your mind. If you wish to make a claim, or need help with a product, email support@garzini.com and be sure to keep hold of your receipt.

Terms & Conditions

View our terms & conditions.

Privacy Policy

View our privacy policy.

 

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